Aus-tastic

I had the strangest experience recently: I had a brilliant phone call with a bank.
I had called my Australian bank to cancel my credit card. I don't use it much, don't want to keep paying annual fees, rah rah rah, and was gearing up to encounter a paperwork juggernaut.
But no. Turns out, the help centre staff were more interested in chatting about Canada, laughing about Melbourne, and helping me do everything over the phone. And then, to top it off, the final lass (I spoke to three people, all lovely) mentioned that, instead of canceling my card, she could just waive the annual fees forever. So she did. And we chatted a bit more like old friends, and then I hung up with the hugest smile.
I walked into the next room, where my bemused husband was shaking his head. "Only in Australia," he muttered. Or something like that. I was busy chuckling and grinning, and being homesick. Ah, Aussies. Gotta love 'em!